Employment

Store Manager
Position Type: Year-round, Full-time
Department: Store and Visitor Services
Reports to: Visitor Experience Manager
Salary: $50,000-$60,000 DOE

The Store Manager is a public-facing member of the Shelburne Museum team and is responsible for creating an excellent experience for the Museum Store customers and visitors entering the museum. As the Store Manager, you will ensure the highest level of visitor satisfaction at the Museum. This position creates a welcoming environment for admissions, visitor inquiries, and retail shopping. A keen interest in sales, inventory control, merchandising, product development,and customer relations is preferred.  Store Manager reports to the Visitor Experience Manager and works closely with senior colleagues, staff and seasonal hires.  

ESSENTIAL JOB FUNCTIONS:

• Manages the schedule for all Visitor Services and Museum Store staff.
• Partner with Visitor Experience Manager to recruit, train, schedule and mentor museum retail staff.
• Supervises front of house staff and coordinates training to ensure quality of experience and guest safety.
• Ensures “camera readiness” of retail space – daily monitoring of cleanliness, neatness, and working with staff to clean and organize, as needed.
• Research, purchase and/or consign, and price merchandise annually. These purchases need to respond to the Museum’s programming as well as customer interests and purchasing preferences.
• Collaborate with curators on product development for special and permanent exhibitions.
• Compile and complete accurate financial reports for the store, ensuring timely submission to the finance department.
• Manage all inventory transactions (invoicing, receiving, transfers, etc.) and oversee return to vendor products such as consignments, damage, mis-shipments, etc.
• Oversees annual inventory and financial reconciliation with finance department.
• Partner with Education and other departments that organize special events and programs to assure timely and appropriate reception of groups and individuals with reservations.  
• Provide support and coverage for Winter Lights, running mid-November through early January of each year.  Event runs nightly and on weekends.  
• Partners with Visitor Experience Manager to build out yearly budget.

SUPERVISORY RESPONSIBILITY:
Seasonal Key Holders (2+) and Seasonal Store Sales Associates (10-15).

EDUCATION AND EXPERIENCE:

• 4 or more years of demonstrated retail experience, with progressive supervisory responsibility; experience with cultural organizations preferred.
• Bachelor’s degree preferred, not required.
• Customer service and retail store training experience required.
• Significant experience with point-of-sale software; familiarity with The Assistant Manager (“TAM”) Retail suite preferred.
• Product development experience preferred.

QUALIFICATIONS:

• A positive, visitor-centric, retail leader that is committed to outstanding customer service. Sense of humor is a must.
• A flexible, skilled, and responsive problem solver. Committed to continuous improvement.
• A proven collaborator and strong team player, with an ability to work comfortably with senior colleagues, staff, and volunteers.
• Highly organized and detail oriented, with the ability to comfortably multi-task.
• Exceptional verbal and written communication skills
• Proficient with Microsoft Office suite.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• Ability to lift and carry items up to 30 pounds.
• Ability to stand for long periods of time, up to 8 hours a day.
• Available to work weekends, holidays, and evenings as required by the Museum schedule.

COMPENSATION AND BENEFITS:

Shelburne Museum offers a generous benefits package including:

• Medical, Dental, Vision, Life Insurance & AD&D and Short/Long-Term Disability.
• Combined time off up to 160 hours per year, 8 hours for your birthday, and 8 hours for community service leave.
• Employees may contribute to the Museum’s Retirement plan, effective 1st of the month following their start date. After one year of service employees are eligible for a 2% Match and 3% Safe Harbor contribution, paid for by the Museum.
• Other benefits include free Museum access for immediate family members and an employee discount at the Museum store and café.

TO APPLY:
To apply, please email our Human Resources department, HR@shelburnemusuem.org, and provide a Cover Letter and an updated Resume (pdf format preferred).  For further information, please visit our careers page, https://shelburnemuseum.org/about/employment/. Please note that any offer of employment is contingent upon a clear background check.

Shelburne Museum is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, or because of marital, parental, or veteran status or any other characteristic protected by law. If you’d like more information about your EEO rights as an applicant under the law, please download the EEO brochure to view your rights.

Visitor Experience Manager
Position Type: Year-round, Full-time
Department: Visitor Services and Retail Store
Reports to: Museum Director
Salary: $60,000-$70,000 DOE

The Visitor Experience Manager ensures a positive visitor experience with a goal of fostering a desire for further engagement with the museum on multiple levels. The position oversees visitor services including admissions, the museum store, and acts as liaison to the café contractor. As a member of the Senior Leadership team, this position acts as the leading visitor experience champion across the organization, collaborating and enlisting the active support of staff throughout the institution.

KEY ATTRIBUTES: The Visitor Experience Manager is recognized as someone with a passion and commitment to delivering an outstanding and dynamic museum visitor experience, an innovative manager with a deep understanding of customer service and demonstrated skills/experience with building and managing a large team. The ability to think strategically with a vision of long-term objectives is essential.

VISITOR EXPERIENCE ESSENTIAL RESPONSIBILITIES:

• Deliver an effective, responsive program of visitor services including admission sales(General, group tour, etc.), visitor experience, membership sales and data collection/reporting on visitor feedback.
• Responsible for overseeing, managing and coordinating visitor signage and visitor maps.
• Assemble and analyze admissions data, prepare and deliver reports that project and track admissions revenue.
• Work with the Marketing Department to enhance and elevate Group Tour visibility on the Museum’s website with pricing details and programming options.
• Coordinate with Manager of Guides, Group Tours & Volunteers regarding Specialty Tours and Curator Tour Programs.
• Increase and oversee adult group visitation by partnering with the Director of Marketing & Communication to create a marketing plan for increasing adult group visitation.
• Participate in strategic meetings with internal stakeholders as well as through local organizations that support audience development such as VAA, VTN and the State Department of Tourism.
• Awareness and passion for DEAI initiatives pertaining to signage, visitor needs and effective programming.  
• Develop, implement and maintain procedures for the admission ticketing system using The Assistant Manager (“TAM”) Retail Suite platform. Serve as the functional expert for the ticketing interface.
• Manage and coordinate the annual event of “Winter Lights” from the overall design, implementation, and attendance/ticketing process. Work closely with other departments to ensure all aspects of the event are completed before opening as well as throughout the event schedule. Event runs nightly from late November through the first week of January.  
• Work with Education and other departments that organize special events and programs to assure the timely and appropriate reception for groups and individuals with reservations.
• Provide information for the preparation of grant proposals including visitor research and evaluation activities.
• Partner with the Museum Café vendor to review yearly menu options, menu pricing, and ongoing visitor needs.
• Prepare and manage the Visitor Services budget and partner with the Store Manager to generate the Store budget.  

RETAIL STORE RESPONSIBILITIES:

• Partner with the Store Manager to recruit, train, schedule, and mentor Visitor Services and Museum Retail staff.
• Oversee store operations when Store Manager is out of office.
• Provide back-up support to Store Manager when understaffed or during busy times of the year.
• Collaborate with the Store Manager to generate, track, and manage the fiscal year budget for the Retail Store.

QUALIFICATIONS:

• Ability to exercise composure and diplomacy at all times; demonstrate creative problem solving and conflict resolution skills.
• Strong analytical and strategic thinker that enjoys fast-paced, dynamic environments that require flexibility and a capability to adapt quickly to change.
• Demonstrate social and cultural competency and commitment to diversity, equity, accessibility and inclusion (DEAI).
• Experience with Customer Relationship Management systems.
• Exceptional interpersonal, managerial and organizational skills.
• Knowledge of marketing techniques is a plus.
• Commitment to the mission and core values of the museum and ability to model those values in service delivery and partnerships.
• Proven ability to inspire and empower individuals and enthusiasm for working collaboratively with a dedicated team. Possesses leadership, team-building and motivational skills.
• Exceptional verbal and written communication skills.
• Able to lift and carry up to 30 pounds.
• Available to work weekends, holidays, and evenings as required by the Museum schedule.

EDUCATION AND EXPERIENCE

• 5+ years customer service experience and a strong track record of providing excellent customer service preferably in an arts or museum environment.
• Bachelor’s degree preferred in communications, museum studies, art history, a related field and/or relevant equivalent experience.
• Minimum four years of experience leading a team with responsibility for interviewing, hiring, training, assessing and supervising staff.
• Strong working knowledge of Microsoft Word, Excel, Outlook, and database applications. TAM (The Assistant Manager) Retail Suite is a plus.

SUPERVISORY RESPONSIBILITY
Store Manager (1) and Seasonal Key Holders (2+).

COMPENSATION AND BENEFITS
Shelburne Museum offers a generous benefits package including:

TO APPLY:
To apply, please email our Human Resources department, HR@shelburnemusuem.org, and provide a Cover Letter and an updated Resume (pdf format preferred).  For further information, please visit our careers page, https://shelburnemuseum.org/about/employment/. Please note that any offer of employment is contingent upon a clear background check.

Shelburne Museum is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, or because of marital, parental, or veteran status or any other characteristic protected by law. If you’d like more information about your EEO rights as an applicant under the law, please download the EEO brochure to view your rights.

Summer Education Program: Lead Educator

Position Type: Seasonal/32.5 hours per week
Position Location: On-site (Shelburne Museum, Shelburne, VT)
Department: Education
Salary: $20-$22 per hour/ 32.5 hours per week
Reports to: School and Youth Programs Educator

The Museum’s 45-acre campus is comprised of 39 buildings, 25 of which are historic and were relocated to the Museum. Among the most beloved attractions on the campus are the Shaker design Round Barn, a General Store, a carousel, and the 220-foot side wheel steamboat Ticonderoga. Visitors enjoy strolling the beautifully landscaped grounds with 22 gardens. The Pizzagalli Center for Art and Education features changing exhibitions and Webb Gallery features important American paintings by Andrew Wyeth, Winslow Homer, Grandma Moses, John Singleton Copley, and many more.

Position Description:
In this fast-paced, hands-on position, the successful candidate will work primarily as a lead summer camp educator under the direction of the School and Youth Programs Educator and will oversee two Summer Program Assistants. Our visual art-focused summer camps provide weekly programs for children ages 4-15. Each camp day will consist of creative and engaging art-making activities, museum exploration, outdoor play, and games.

Key Functions and Demands:

• The position runs from Tuesday, June 24, 2025, through August 15, 2025. This commitment will include four days of pre-camp training and preparation, and 6 weeks of camp programs. There will be no camp or training from June 30th to July 4th.
• Applicants should expect a high degree of responsibility, necessitating committing to this role for the entire duration of this program, including training and preparation.
• The daily staff schedule is 8:30am-3:30pm, Monday-Friday, with a 30-minute unpaid lunch.
• With support from the School and Youth Programs Educator, the Lead Summer Program Educator will collaborate in planning camp programs for children ages 4-15.
• Will oversee daily camp operations, including creating daily schedules for campers and program assistants, activity planning, managing group and individual behavior, and the completion of camp duties including daily prep, cleaning, and tidying with support from the program assistants.
• Maintain a functional and welcoming creative space for campers by organizing material storage and distribution in an efficient way.
• Communicate with camper caregivers as necessary in a professional manner.
• Work as a member of a cohesive team to ensure we provide the best camp experience possible.
• The Lead Summer Program Educator may also be offered other Education Department work opportunities, such as assisting with occasional weekend and evening family and public programs.
• Summer programming will take place in multi-level sites with stairs and across museum grounds.

Education
A minimum of a bachelor’s degree in Art Education, Elementary Education, or Secondary Education is required.
A current Vermont (or other state) educator license is preferred.

Qualifications and Experience:

• 18 years of age or older.
• Must have reliable transportation to and from Shelburne Museum.
• Prior experience working directly with children in visual arts education in academic, recreational, or other learning environments, such as schools, camps, museums, etc.
• Comfort/experience supervising the work of colleagues.
• Excellent organizational and communication skills.
• Comfortable communicating with parents/guardians of campers.
• Ability to work productively as part of a team.
• Love of the visual arts; ability to model enthusiasm in both creating and viewing artworks.
• Flexibility, the ability to think on your feet to keep children engaged, the ability to successfully juggle multiple responsibilities, and a proactive approach to anticipating and addressing camper and program needs.
• An understanding of the social-emotional needs of children in a post-pandemic world.

Access Statement:
Shelburne Museum is committed to enhancing accessibility and inclusion for our employees and visitors. We will take steps to ensure that reasonable accommodation is provided to perform essential duties. If reasonable accommodation is required to fully participate in the job application or interview process, please contact 802-985-0881 or Bmoody@shelburnemuseum.org.

Application Process
Experienced Visual Arts educators and licensed teachers are strongly encouraged to apply. To apply, please send a brief cover letter highlighting your interest in the position and relevant experience/qualifications, resume, and two academic or professional references to HR@shelburnemuseum.org

Candidates interested in spring employment may also apply to be a Passport to Learning Educator. Please find more details for Passport to Learning Educators on our website. If you would like to apply for multiple positions, please indicate this in your cover letter.

We will begin reviewing applications on February 3, 2025, and continue until this position is filled by a qualified candidate.

Summer Education Program Assistant

Position Type: Seasonal
Position Location: On-site (Shelburne Museum, Shelburne, VT)
Department: Education
Salary: $18.00 per hour/ 32.5 hours per week
Reports to: School and Youth Programs Educator

The Museum’s 45-acre campus is comprised of 39 buildings, 25 of which are historic and were relocated to the Museum. Among the most beloved attractions on the campus are the Shaker design Round Barn, a General Store, a carousel, and the 220-foot sidewheel steamboat Ticonderoga. Visitors enjoy strolling the beautifully landscaped grounds with 22 gardens. The Pizzagalli Center for Art and Education features changing exhibitions and Webb Gallery features important American paintings by Andrew Wyeth, Winslow Homer, Grandma Moses, John Singleton Copley, and many more.

Position Description:
In this fast-paced, hands-on position, successful candidates will work primarily as summer camp educators under the direction of the Lead Summer Program Educator and School and Youth Programs Educator. Our visual art-focused summer camps provide weekly programs for children ages 4-15. Each camp day will consist of creative and engaging art-making activities, museum exploration, outdoor play, and games.

Key Functions and Demands:

• The position runs from Wednesday, June 25, 2025, through August 15, 2025. This commitment will include three days of pre-camp training and preparation, and 6 weeks of camp programs. There will be no camp or training from June 30th to July 4th.
• Applicants should expect a high degree of responsibility, necessitating committing to this role for the entire duration of this program, including training.
• The daily staff schedule is 8:30am-3:30pm, Monday-Friday, with a 30-minute unpaid lunch.
• With support from the education department leaders and Lead Summer Program Educator, Program Assistants will assist in planning and leading camp programs and in managing group and individual behavior.
• Assist with the completion of camp duties including daily prep, cleaning, and tidying.
• Communicate with camp parents and guardians as necessary in a professional manner.
• Work as a member of a cohesive team to ensure we provide the best camp experience possible.
• Program Assistants may also be offered other Education Department work opportunities, such as assisting with occasional weekend and evening family and public programs. Summer programming will take place in multi-level sites with stairs and across Museum grounds.

Education
A minimum of a high school diploma and some college coursework in Education, Museum Studies, Studio Art, Art History, History, or a related field is required.

Qualifications and Experience:

• 18 years of age or older.
• Must have reliable transportation to and from Shelburne Museum.
• Prior experience working directly with children in recreational, academic, or other learning environments, such as schools, camps, museums, childcare centers, etc.
• Excellent organizational and communication skills.
• Comfortable communicating with parents/guardians of campers.
• Ability to work productively as part of a team.
• Art instructional experience with children is highly desirable.
• Comfortable working with children ranging in age from 4 to 15.
• Love of the visual arts; ability to model enthusiasm in both creating and viewing artworks.
• Flexibility, the ability to think on your feet to keep children engaged, the ability to successfully juggle multiple responsibilities, and a proactive approach to anticipating and addressing camper and program needs.
• A willingness to learn about and understand the social-emotional needs of children in a post-pandemic world.

Access Statement:
Shelburne Museum is committed to enhancing accessibility and inclusion for our employees and visitors. We will take steps to ensure that reasonable accommodation is provided to perform essential duties. If reasonable accommodation is required to fully participate in the job application or interview process, please contact 802-985-0881 or Bmoody@shelburnemuseum.org.

Application Process
College students pursuing a degree in K-12 education and recent college graduates with experience in K-12 education are strongly encouraged to apply. To apply, please send a brief cover letter highlighting your interest in the position and relevant experience/qualifications, resume, and two academic or professional references to HR@shelburnemuseum.org.

Candidates interested in spring employment may also apply to be a Passport to Learning Educator. Please find more details for Passport to Learning Educators on our website. If you would like to apply for multiple positions, please indicate this in your cover letter.

We will begin reviewing applications on February 3, 2025, and continue until all positions are filled by qualified candidates.

Passport to Learning Educator

Position Type: Seasonal
Position Location: On-Site (Shelburne Museum, Shelburne, VT)
Salary: $18.00 per hour/ 25 hours per week
Department: Education
Reports to: School and Youth Programs Educator

The Museum’s 45-acre campus is comprised of 39 buildings, 25 of which are historic and were relocated to the Museum. Among the most beloved attractions on the campus are the Shaker design Round Barn, a General Store, a carousel, and the 220-foot sidewheel steamboat Ticonderoga. Visitors enjoy strolling the beautifully landscaped grounds with 22 gardens. The Pizzagalli Center for Art and Education features changing exhibitions and Webb Gallery features important American paintings by Andrew Wyeth, Winslow Homer, Grandma Moses, John Singleton Copley, and many more.

Position Description:
Passport to Learning (PTL) educators deliver engaging 20–30-minute workshops on topics in social studies, art, language arts, and science for K–8 students visiting Shelburne Museum on school field trips. Educators receive training to lead all pre-designed workshops and are encouraged to bring their creativity and expertise to enhance the sessions while meeting established learning outcomes.

Experience and Skills:

• We’re looking for candidates with experience working with or teaching children. Recent graduates with a K-8 education degree are especially welcome to apply! Familiarity with child development is a plus.
• Experience in academic or learning environments—like schools, camps, museums, or childcare centers—is important for this role.
• Strong verbal communication skills are key! You’ll have the opportunity to engage with students in grades K-8, as well as teachers, parent chaperones, and Shelburne Museum guides.
• We value flexibility and creativity. The ideal candidate will think on their feet to keep children engaged and successfully balance multiple responsibilities in a fun and supportive environment.

Working Conditions:
Applicants must be able to stand and/or walk for long periods of time. Lift/carry 15+ pounds. Work in multi-level sites and climb stairs, Ability to travel across museum grounds in order to carry out educational and interpretive responsibilities necessary.

Schedule Requirements:
This program runs daily Monday-Friday from Thursday, May 15th through Friday, June 13th, 2024. Educators will be required to participate in on-site training on Tuesday, May 13th and Wednesday, May 14th. Shifts are from 8:30am-2:00pm Monday-Friday, with a 30-minute unpaid lunch. Availability five days a week is preferred.

Access Statement:
Shelburne Museum is committed to enhancing accessibility and inclusion for our employees and visitors. We will take steps to ensure that reasonable accommodation is provided to perform essential duties. If reasonable accommodation is required to fully participate in the job application or interview process, please contact 802-985-0881 or Bmoody@shelburnemuseum.org.

Application Process
To apply, please send a brief cover letter highlighting your interest in the position and relevant experience/qualifications, resume, and two academic or professional references to HR@shelburnemuseum.org.

Candidates interested in extending their experience through the summer months may also apply to work in our summer camp programs. Please find more details about these available positions on our website. If you would like to apply for multiple positions, please indicate this in your cover letter.

We will begin reviewing applications on February 3, 2025, and continue until all positions are filled by qualified candidates.

Associate Director of Development

Position Type: Year-round, Full-time, Staff Position
Salary: $60,000-$80,000/Year
Department: Development
Reports to: Director of Development

Shelburne Museum seeks an Associate Director of Development (ADoD) to be part of a vital department dedicated to growing and sustaining fundraising operations for the largest art and history museum in northern New England.

Reporting to the Director of Development, the Associate Director plays a key role in the department and is responsible for coordinating a comprehensive annual fund campaign and overseeing operations and development services, including data management. The ADoD works in close partnership with other members of the department to develop cultivation, stewardship, and engagement programs for upper level giving circles; lead planning and implementation of donor stewardship activities and fundraising events; assist with institutional giving efforts including grant writing and sponsorship; and provide support for membership programs and planned giving initiatives. The ADoD will understand and communicate Shelburne Museum’s mission and programmatic impact in compelling messaging to effectively engage donors and to strengthen a culture of philanthropy throughout the institution. In the absence of the Director of Development, manage day-to-day operations of the development office.

Duties & Responsibilities:

Primary duties and responsibilities include:

• Lead a robust, diversified annual giving program
  • Developing multi-level fundraising strategies and messages
  • Drafting written solicitations and support materials
  • Overseeing segmented list development
  • Tracking progress and adjusting strategies as needed
  • Incorporating special events and one-on-one solicitations into planning
• Managing operations and development services
• Overseeing data entry and gift processing protocols
• Building out internal infrastructure for campaigns, appeals, and events
• Producing reports for management, the board, and volunteers
• Working in close partnership with other members of the department as follows:
  • Plan and oversee multiple fundraising and cultivation events annually
  • Assist with grant writing and sponsorship programs, and related reporting
  • Provide support for membership programs, planned giving initiatives, and events
  • Develop cultivation, stewardship, and engagement programs for higher level giving circles
  • Administrative duties as assigned

Required Skills/Experience:

• Capabilities to meet annual contributed income target of $1M+
• Proven leadership skills that include creating and executing successful fundraising strategies and motivating staff and volunteers
• Working knowledge of development operations and support services including communications, data management, and event production

Preferred Knowledge/Experience:

• Event planning, production, and execution
• Grant writing
• Copy editing
• Moves management

Attributes:

• Passion for museums and or art/history
• Excellent oral, written, analytical, and problem-solving skills
• Proven project and time management and organizational skills and ability to work independently
• Comfort managing different priorities and personalities
• Positive attitude with a commitment to creativity and flexibility
• Comfort working with individuals of diverse backgrounds, affiliations, and world views
• Ability to safeguard confidential information
• High level of professionalism, discretion, and integrity

Qualifications:

• Bachelor’s Degree required, Master’s Degree preferred
• At least 3 years of demonstrated success in fundraising, preferably in a cultural institution
• Experience with Raiser’s Edge or similar fundraising software/CRM as well as Microsoft Office including Excel and PowerPoint.
• Ability to work evenings and weekends as required for events and museum activities

The Associate Director of Development is a full-time, exempt position, based at the administrative offices in Shelburne. The job requires the ability to stand and/or work on a computer for long periods of time; walk up and down stairs multiple times throughout the day and lift at least 25 pounds.

Compensation and Benefits:
Shelburne Museum offers a generous benefits package including:

• Medical, Dental, Vision, Life Insurance & AD&D and Short/Long-Term Disability.
• Combined time off up to 160 hours per year, 8 hours for your birthday, and 8 hours for community service leave.
• Employees may contribute to the Museum’s Retirement plan, effective 1st of the month following their start date. After one year of service employees are eligible for a 2% Match and 3% Safe Harbor contribution, paid for by the Museum.
• Other benefits include free Museum access for immediate family members and an employee discount at the Museum store and café.

To apply: To apply, please visit our careers page, https://shelburnemuseum.org/about/employment/, to download the Employment Application. We request that a completed Employment Application be sent, along with a Cover Letter and Resume.

Shelburne Museum is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, or because of marital, parental, or veteran status or any other characteristic protected by law. If you’d like more information about your EEO rights as an applicant under the law, please download the EEO brochure to view your rights.

Apply Now